Return Policy
If for any reason the items you received are not what you desired or you are not satisfied with your purchase please contact us by email/telephone within 14 days after receiving your order and we will do everything we can to first resolve the matter.
If the matter cannot be resolved the items may be returned to us, where possible in the original packaging they were dispatched with.
Please quote your Order Number on the return label or include a copy of your Sales Order/Invoice in the parcel so as not to delay the time it takes for us to process your return quickly.
Customers are responsible for the cost of returning items to us by post.
For all items returned a full postage refund will only be given if an error has been made on our part. If no error has occurred due to us the postage will not be refunded once items have been returned.
All returns must be returned to us in the original packaging, undamaged, unused, and well packed within 14 days of your order being delivered.
If the item is returned unopened in the original packaging, we will exchange it or offer you a refund based on your original method of payment.
We cannot be held responsible for any loss or damage to the product during shipping when items are being returned to us. It is up to you to insure that the parcel arrives back with us safely and in good condition.
Our return address is:
Returns
Packaging World
Unit 3-4 Osprey Business Park
Byng Street
Landore
Swansea
SA1 2NR
If you have any queries, feel free to contact us here.
Damaged Goods
If your goods have unfortunately been damaged in transit, we require that you please follow the procedure set out below:
Please inspect goods as soon as possible after receipt and notify us within 24 hours in writing (which can be by e-mail) and at this time a picture will be required for our records. After this we will then make a decision to offer a replacement, partial refund or full refund depending on the circumstances.
It is of the utmost importance that the items full packaging materials are kept for inspection.
If you discard the original packing materials and/or item you may not be entitled to a replacement or refund as this will be needed for any claim for damages.
You may be required to sign insurance claim forms.