FAQ
Q. How do I place my first order?
Simply chose the items that you would like to purchase and add them to your “Shopping Cart”. Once you are done proceed to the “Checkout” where you will be able to Register a new account or use our “Guest Checkout” option
For same day dispatch, our cut off time is 2pm.
Q. Why should I set up an account when buying from you?
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
Q. Do I have to create an account to place an order?
You have the option of using or “Guest Checkout” where none of your details will be stored for future use
Q. I have forgotten my password, How can I find out what is it?
Simply click on “Forgotten Password” and enter your email address. Then check your email address to retrieve your password.
Q. Do you ship outside the UK?
Yes we ship international.
Q. My items have not arrived. What should I do?
We ask our customers to allow 7 working days for parcels to reach them after they have left our warehouse, in most cases your parcel should arrive with you within a few days. You should be send an individual tracking number for your parcel, if for any reason you have not received your tracking number please contact one of our helpful members of staff via email/Telephone who will be happy to provide you with your tracking number.
Q. My items have arrived damaged, what should I do?
If your goods have unfortunately been damaged in transit, we require that you please follow the procedure set out below:
Please inspect goods as soon as possible after receipt and notify us within 24 hrs in writing (which can be by e-mail). At this time a picture may be required for our investigations. You may be required to return the items along with the original packaging. It is of utmost importance that you keep the original packaging as without this your return will not be valid.
Q. I am only buying a small quantity. May I mix the colours?
No Unfortunately, unless stated “Mixed Colours” we are unable to offer you the option of mixing colours. This included Paper bags, Organza Gift bags etc.
Q. What do I do if a part of my order is missing?
In the rare occasion where part of your order is missing please contact here
Q. What to do if my item is not as described?
If you feel that item is not as described this must be submitted in writing to us.
Q. I need to place a small order to be sent outside UK. Do I still need to pay the courier flat rate?
This all depends on the weight of what you are ordering. Please contact us by email for more information.
Q. I would like to change my order but have already paid. What should I do?
Please contact us by phone as soon as possible (01792) 473785.
Our shipping times can be immediate during our quiet times, and we cannot accept any reasonability if your items have already been shipped.
Q. When will my order be dispatched?
We aim to ship all orders same day, for orders placed before 2pm between Monday to Friday. Bank holidays excluded.
Q. I need my order very urgently. How should I order from you?
The most efficient way for us to handle urgent orders is if you call our office (01792) 473785. Any orders that we are not notified of via telephone call we cannot guarantee next day delivery.
Q. You don’t have my items in stock. Can I pre-order them?
Yes certainly, if you would like to get in touch with our sales team either via phone/email we can arrange to keep the stock for you when it arrives in our ware house.
Orders must be paid for in advance.
Q. What should I do if I no longer require the item I ordered?
We offer a returns policy on unwanted good, although if there is no mistake on our part we will be unable to reimburse you the cost of postage.
Q. I’ve returned my item. When will I receive a refund?
Depending on the circumstances of the returned item a member of staff will be able to advice you on when the refund will be made.
Q. Can I get something sent to a PO Box, BFPO or AFPO address?
We need full and correct delivery details for every order.
Q. What is your VAT number?
GB129129905
Q. What is your Company Registration number?
07934483
Q. My question is not listed here. What should I do?
Please contact one of our members of staff with your question.